Charles was great, he was personable, patient, knowledgeable and just plain nice!
I was in contact with bedbugs at another residence and I must have brought them home. It is true what they say anyone can get these evil bugs. I did allot of research and found Bedbug Chasers of Cedar Rapids. I spoke with Charles Jones on multipul occasions. At first we didnt know if we had bedbugs untill i seen 1 in my bed. I spoke with Charles Jones again he was able to get here within 3 days to treat my house. They were supposed to be here at 8 AM sharp they arrived at 7:40 ready to work. I had many questions before the treatment and Charles Jones was able to answer all of them. He took my calls at all hours of the day and night. Talk about peace of mind. Even after the treatment I had some worries and questions and Charles Jones was happy to answer them. I have heard horror storys about people heat treating with middle of the road heaters. Bedbug chasers use a specially designed heater in order to get the house about 140F and maintain that heat for the time needed. I am a paranoid person and I do not like bugs it is peace of mind knowing that they are gone. They also offer a warrenty incase there is a relapse within 60 days they are the only company that does this to my knowlege.
A simple word to someone who is infected. I have done hours of research on how to get rid of these horrible bugs. There is no way to get rid of them 100% without heat treatment. I need sleep and I know you do to so don’t wait Charles Jones will answer all your questions. If you think you might have bedbugs you most likely do, We went over 2 weeks without seeing one but they were there waiting……
This past summer I used another Heat Remediation company to treat bed bugs. The Treatment failed and I was left with bed bugs. They would not back up their warranty in any way. They recommended another Treatment at full price. I was furious about their response to my never ending problem. I then decided to call the professionals at BedBug Chasers. BedBug Chasers explained why my situation was unique, and how an integrated approach can achieve a true One and Done Treatment. If I had only called BedBug Chasers in the first place.
I have used other non-effective heat systems before and been disappointed with the results. Bed Bug Chasers has allowed me to offer an effective, green solution to my customers without having to hire more employees or have the liability of owning my own heat system. I save time, make more money, and have less headaches when Bed Bug Chasers are on the job. Signing on with these guys was a no brainer.
From the minute I met BedBug Chasers, I knew we needed to make them part of our team as subcontractors. Their product was superior to other heat treatments, easily maintaining a 3600 SF home at 140 degrees. Their team is professional and knowledgeable about their service and easy work with. Our collaboration of services has been a win/win for everyone involved!